Conditions of Sale
All prices are shown in Australian Dollars (AUD)
Within Australia and Internationally, Products are posted same Day, except for Saturday and Sunday
Payment for Online Shopper will only be processed when the order has been completed.
Postage, Handling, Freight and Delivery
- Delivery is by Australia Post unless otherwise requested (other Delivery Methods will be at your expense).
- Postage applies for International Sales but within Australia, Postage is free
- Freight charges for export orders will be quoted at checkout.
- All Products are New
- Products are in original packaging
The length of time it will take for you to receive your order will depend on where you live. In all cases we will endeavor to have your Order delivered by the fastest possible method.
Products & Availability
Some styles/colours may vary slightly from the ones shown. All items in the Online Shopper have been included in good faith on the basis that the goods, as described will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable.
Return for Refund or Exchange
If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 14 days of receipt of your goods. The contact email firstname.lastname@example.org and the phone number is 0418814029
Our returns policy conforms with the regulations of the Office of Fair Trading,South Australian Government. See their website for further information (https://www.sa.gov.au/topics/business-and-trade/regulation/fair-trading)
We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.
Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.
We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, Horseproblems Australia reserves the right to charge a handling fee.
We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.
We do not accept goods returned on a COD basis – these will be returned to you.
We do not accept any responsibility for goods lost in return transit.
Items which can be viewed or read will not be returned unless they are deemed to be defective. Clothes and rugs can only be returned if found to be defective prior to wear or washing.
Horseproblems Australia will exchange, refund or replace any item which has been purchased at full price from its Online Shopper, which has later been determined to be defective by way of manufacturer.
Any goods purchased at a reduced price and found defective, will not be returned, exchanged or replaced provided the defect was disclosed at the time of purchase.
Any goods purchased at a reduced price cannot be returned, exchanged or replaced simply because you have changed your mind.
In all cases, the regulations of https://www.sa.gov.au/topics/business-and-trade/regulation/fair-trading will be adhered to
The Customer should include a self addressed return Post Bag, inside the return Bag with the exchange item. We shall post same Day it is received.